Sunrise Flour Mill Help Center logo
Sunrise Flour Mill Help Center logo

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Shipping

What should I do if my order packaging seems suspicious or tampered with?

If the packaging of your order appears suspicious or has been compromised in any way, please contact us immediately. We understand the importance of receiving your items in perfect condition, especially when it's one of our valuable 25lb bags of flou

Why didn’t I get free shipping?

We do not offer free shipping. We are a very small company and because flour is so heavy and therefore expensive to ship, we can’t afford to offer free shipping (as much as we would like to). We offer $11.99 flat rate shipping on orders of $80 or mor

What shipper do you use?

We ship via UPS.

How much does shipping cost?

We offer $11.99 flat rate shipping on orders of $80 or more*, otherwise it depends on the weight of the package and location the product is being shipped to. After you add all the items to your cart and type in your shipping address, your shipping co

Do you ship to Alaska, Hawaii, Puerto Rico, or the Virgin Islands?

Yes, we ship to Alaska, Hawaii, Puerto Rico, and the Virgin Islands. Unfortunately, we are not able to offer flat rate shipping at this time to these locations.

How do I update my shipping address if it has changed?

For updating your shipping address, you only need to inform us of the new address. We will update it on the website, but to ensure accuracy, we recommend double-checking it before placing your next order. Keeping your details up-to-date helps us make

Can I request a specific delivery date for my shipment?

If you have a special request for a delivery to arrive after a certain date, let us know with your order details. We will hold your order and schedule the shipment to meet your requested delivery time frame.

Why might my shipment come from a different location than expected?

As we expand our company, we explore various shipping options. Specific items, such as the 25lb white flour, may ship directly from the farm to ensure the freshness and quality of our products.