Sunrise Flour Mill Help Center

We offer carrier-calculated shipping rates on orders under $70. Orders of $70 or more receive a $9.99 flat shipping rate. For orders of $70 or more that weigh over 21 pounds, the flat shipping rate increases to $14.99. Orders of $150 or more qualify for free shipping, regardless of weight.Shipping rates apply to the continental United States only. After adding your items to your cart and entering your shipping address, your shipping cost (if applicable) will be displayed in your order summary.

We offer $11.99 flat rate shipping on orders of $60 or more*, otherwise it depends on the weight of the package and location the product is being shipped to. After you add all the items to your cart and type in your shipping address, your shipping cost will be quoted in your order summary. *Continental United States only.

How much does shipping cost?

Shipping

What is "heritage wheat"?

Why is Heritage Wheat Easy-to-Digest and More Nutritious?

How is Heritage Wheat “Beyond Organic?”

What varieties of wheat does Sunrise Flour Mill use?

Are Sunrise Flour Mill wheat varieties ancient grains?

Where is our wheat grown?

Is there Glyphosate or Roundup used on your wheat?

Is heritage wheat the same as organic wheat?

Are any of your products GMO?

Are you “regenerative”?

Heritage Wheat Questions

Why is our milling process unique?

Why is your flour different?

Can I eat this if I have a gluten sensitivity?

Is your flour gluten-free?

Is your flour bleached, bromated, enriched, or altered?

What is your flour’s protein content?

How is your flour milled?

What is the best way to store your flour?

Can we use your flour in a bread machine?

Can I use your flour in any recipe?

Do I need to change my recipes when using Sunrise Flour Mill products?

How can I find out the nutrient content of your flours?

Is your flour organic?

About Our Flour

Why do people with gluten sensitivities say they can eat your flour?

Do you test for glyphosate and chemicals?

Health & Digestibility

Can I substitute Sunrise Flour for all-purpose flour in recipes?

Which flour should I use for what?

Do you have recipes?

How do I store flour?

Baking & Usage

Why does Sunrise Flour Mill test its flour?

What contaminants do you test for?

What were the glyphosate test results?

Are heavy metals found in your flours?

Who performs this testing?

Why do you test if organic standards already apply?

Can I see the actual test results?

What’s the goal of your testing program?

Wheat Testing & Transparency

Why do the prices of different flours vary?

Do you have a storefront?

What is a Banneton used for?

When are phones and emails answered?

Do you sell bread?

Can I place an order over the phone?

General

Can I extend a discount I received if I’m unable to order before it expires?

How do I manage a duplicate order placed by mistake?

I forgot to pick up my order at the mill.

Can I change the quantity of an item in my order before it ships?

How do I cancel or refund my order?

How do I apply a discount or use a coupon for my order?

Do you accept returns?

Ordering

What should I do if my order packaging seems suspicious or tampered with?

Why didn’t I get free shipping?

What shipper do you use?

Do you ship to Alaska, Hawaii, Puerto Rico, or the Virgin Islands?

How do I update my shipping address if it has changed?

Can I request a specific delivery date for my shipment?

Why might my shipment come from a different location than expected?

Do people really love your flour that much?

How can I share my experience?

How do you practice sustainability?

Community & Reviews

Who owns Sunrise Flour Mill?

What does “seed to doorstep” mean?

Sustainability & Values

I’m new to heritage wheat. Where should I start?

Do you offer starter kits?

Getting Started

How do I redeem my rewards points?

Rewards

How do I skip a subscription shipment?

Do you offer a subscription for flour?

How much is shipping on subscription orders?

How to manage issues with my subscription order or address errors on the site?

Subscriptions

Easy Yeast Bread Recipe

How much does shipping cost?Updated a month ago