Sunrise Flour Mill Help Center

<p>We offer free shipping for all orders $150 or more.</p>

We do not offer free shipping. We are a very small company and because flour is so heavy and therefore expensive to ship, we can’t afford to offer free shipping (as much as we would like to). We offer $11.99 flat rate shipping on orders of $60 or more.

Why didn’t I get free shipping?

Shipping

What is "heritage wheat"?

Why is Heritage Wheat Easy-to-Digest and More Nutritious?

How is Heritage Wheat “Beyond Organic?”

What varieties of wheat does Sunrise Flour Mill use?

Are Sunrise Flour Mill wheat varieties ancient grains?

Where is our wheat grown?

Is there Glyphosate or Roundup used on your wheat?

Is heritage wheat the same as organic wheat?

Are any of your products GMO?

Are you “regenerative”?

Heritage Wheat Questions

Why is our milling process unique?

Why is your flour different?

Can I eat this if I have a gluten sensitivity?

Is your flour gluten-free?

Is your flour bleached, bromated, enriched, or altered?

What is your flour’s protein content?

How is your flour milled?

What is the best way to store your flour?

Can we use your flour in a bread machine?

Can I use your flour in any recipe?

Do I need to change my recipes when using Sunrise Flour Mill products?

How can I find out the nutrient content of your flours?

Is your flour organic?

About Our Flour

Why do people with gluten sensitivities say they can eat your flour?

Do you test for glyphosate and chemicals?

Health & Digestibility

Can I substitute Sunrise Flour for all-purpose flour in recipes?

Which flour should I use for what?

Do you have recipes?

How do I store flour?

Baking & Usage

Why does Sunrise Flour Mill test its flour?

What contaminants do you test for?

What were the glyphosate test results?

Are heavy metals found in your flours?

Who performs this testing?

Why do you test if organic standards already apply?

Can I see the actual test results?

What’s the goal of your testing program?

Wheat Testing & Transparency

Why do the prices of different flours vary?

Do you have a storefront?

What is a Banneton used for?

When are phones and emails answered?

Do you sell bread?

Can I place an order over the phone?

General

Can I extend a discount I received if I’m unable to order before it expires?

How do I manage a duplicate order placed by mistake?

I forgot to pick up my order at the mill.

Can I change the quantity of an item in my order before it ships?

How do I cancel or refund my order?

How do I apply a discount or use a coupon for my order?

Ordering

What should I do if my order packaging seems suspicious or tampered with?

What shipper do you use?

How much does shipping cost?

Do you ship to Alaska, Hawaii, Puerto Rico, or the Virgin Islands?

How do I update my shipping address if it has changed?

Can I request a specific delivery date for my shipment?

Why might my shipment come from a different location than expected?

Do people really love your flour that much?

How can I share my experience?

How do you practice sustainability?

Community & Reviews

Who owns Sunrise Flour Mill?

What does “seed to doorstep” mean?

Sustainability & Values

I’m new to heritage wheat. Where should I start?

Do you offer starter kits?

Getting Started

How do I redeem my rewards points?

Rewards

How do I skip a subscription shipment?

Do you offer a subscription for flour?

How much is shipping on subscription orders?

How to manage issues with my subscription order or address errors on the site?

Subscriptions

Easy Yeast Bread Recipe

Why didn’t I get free shipping?Updated 4 months ago